Last Updated: [18/12/2024]
At Shiv Vastu Analysis, we are committed to providing high-quality products and excellent customer service. This Cancellation and Refund Policy outlines the guidelines for order cancellations, returns, and refunds. By placing an order on our website, you agree to the terms outlined below.
- Order Cancellation
Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, please contact our customer service team at [shivastrovastu67@gmail.com] or call us at [+91 63540 88679] as soon as possible. We will process the cancellation and initiate a full refund to your original payment method.
Cancellation After Shipment: Once your order has been shipped, it cannot be canceled. However, you may be eligible for a return once you receive the item (see our Return Policy below for details).
- Return Policy
If you are not satisfied with your purchase, we offer a return policy subject to the following conditions:
Eligibility for Return: The item must be unused, in its original packaging, and in the same condition in which it was received.
Items must be returned within of delivery to qualify for a return.
Return Process: You can return your product within [5 to 6 business days]. To initiate a return, please contact us at [shivastrovastu67@gmail.com] or call [+91 63540 88679] with your order number and reason for return.
Once your return request is approved, we will provide instructions for shipping the item back to us. The customer is responsible for return shipping costs unless the item received was incorrect or defective.
Inspection and Refunds: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be Credited to your original payment method within [ 7-10 business days].
If your return is rejected, we will notify you, and the item will be returned to you at your cost.
- Refund Policy
Refund Eligibility: Refunds are only applicable if: You have canceled your order before shipment. You have returned an eligible item within the designated return period. The item received was incorrect or defective.
Refund Processing Time: Once a refund is approved, it may take [ 7-10 business days] to reflect in your original payment method, depending on your financial institution.
4. Exchanges
We currently do not offer direct exchanges. If you would like a different product, please initiate a return for the original item (if eligible) and place a new order for the desired item.
5.Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact us within of receiving the item with photographic evidence. We will work with you to resolve the issue, either through a replacement or a full refund, depending on product availability and your preference.
6.Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please feel free to reach out to our customer service team:
Shiv Vastu Analysis
Email: [shivastrovastu67@gmail.com]
Phone: [+91 63540 88679]
Address: [SF-78/79 Shree Siddheshwar Harbour NH-8 Road Touch Whaghodia, Dabhoi Ring Road, Vadodara, Gujarat 390025]
Thank you for shopping with Shiv Vastu Analysis. We value your satisfaction and strive to provide a seamless shopping experience.
